Putting wellbeing at the heart of Centrica
30.07.25
Emily Gabrielsen, Health & Wellbeing Manager, Centrica
At Centrica, wellbeing isn’t just a policy, it’s about genuinely caring for our people, every day. We understand that life can be unpredictable, and we want everyone to feel supported through whatever comes their way.
As Health & Wellbeing Manager, my focus is on making sure that the support we design at a strategic level translates into something real, accessible, and meaningful for our colleagues. That starts with making help easy to find — whether someone is navigating a life change, managing their health, or simply checking in on what benefits are available to them.
But access alone isn’t enough. We take the time to make our communications clear, relatable, and genuinely helpful. Rather than just listing benefits, we focus on explaining why they matter, sharing real stories, and making sure people feel comfortable exploring their options.
We also want wellbeing to feel natural and encouraged, not like something people have to justify using. Whether it’s mental health resources, family support, or wellness perks, our message is simple: these are here for you, and we want you to feel confident using them.
The impact of this approach is clear. We see consistent engagement throughout the year, and feedback tells us that people feel supported in ways that matter to them. And a huge part of that is trust, our leadership actively champions a culture of care, making wellbeing a priority that everyone can feel.
We’ve also learned that wellbeing isn’t something we create in isolation — it’s something we build together. We look at data, identify trends, and importantly, listen to colleagues. We take their feedback seriously, and make real changes based on what they need. A great example of this is our Pathway to Parenthood initiative, which was designed directly in response to employee input and has already made a meaningful difference for those looking for reproductive support.
When things haven’t been perfect, we’ve acknowledged it — honesty matters. Open conversations, owning past gaps and showing real change help strengthen trust, and trust is what makes people feel comfortable engaging with what’s available.
The most exciting part? Wellbeing at Centrica isn’t a fixed program, it evolves with our people. Whether someone is new to the business or has been with us for years, they’ll always find support that meets them where they are.
Being ranked in the Great Place to Work wellbeing list is something we’re proud of, but what truly matters is hearing colleagues say they feel supported — and knowing that our efforts make a difference.
Read all expert takeaways from the Benifex Forum here.
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