The Ocado Group success story
Ocado Group is a global technology and retail company that is changing the way the world shops.
They’re on a mission to give customers the best shopping experience, the world over, based on their individual needs and by employing ever-evolving technologies.
“It's been great working with Benifex. Abbie's been fantastic; she's really made it feel like a joined-up approach from the beginning”
Jerome Lopez, Head of People Experience, Ocado Group
The results
88% Of US colleagues engaged
1
55% Of the entire target population engaged
2
7,743 Recognitions given
3
The challenge
“We wanted to reward the many, not the few and wanted a way to recognize all the small things that make the big things happen. Historically, we’ve had big awards ceremonies, but these were too exclusive and only recognised a handful of our people. Our people went to extraordinary lengths during the pandemic. We needed a way to say thank you to all the people who’ve worked tirelessly to feed the nation.”
The solution
“A recognition platform offered a way for all employees and managers to recognize each other or whole teams. It allowed employees to choose a reward to suit them. And it allowed us to recognize all of the achievements and key employee milestones.”
Results
“One of our Ocado values is ‘we’re in it together’. It was important to us from the start that it wasn’t an ‘us and them’ experience; it really was an extension of the team. We wanted someone who would truly listen; we didn’t want to just buy a product off the shelf.”
Customer stories
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